BB&T is a well established bank that operates in more than 1,700 branches across 15 states and Washington, D.C. They offer a variety of account options that can help their customers find whats right for them. Read our guide to learn how to access your BB&T Bank account.

Table of Contents

How to Log In From a Computer

You can start by visiting the bank’s website:

Go to the BB&T homepage.
Enter your user ID and password in the boxes on the right-hand side of the screen.
Click log in.

You can also see a blue button near the upper right corner of each page on the BB&T Website that you can click to log in. Once you click the button, you can enter your user ID and password from there.

How to Login From a Mobile Phone or Tablet

Download the BB&T mobile app and manage your account wherever and whenever!

Download the BB&T mobile app from the App Store or Google Play.
Open the app on your phone.
Enter your user ID and password when prompted.

Once you are logged in, you can access and do what you need to do from your smartphone or tablet.

How to Retrieve Forgotten Username or Password

You can still access your user ID or reset your password, you’ll just need to provide BB&T basic information about your account.

To retrieve your user ID:

Go to the BB&T homepage.
Below the gold “Log in” bar on the right side of the page, click the “Forgot user ID?” link.
Select your account type and click “Continue.”
You will need:
- Your BB&T account or card number
- Last five digits of your Social Security number
- Last name
- ZIP code
Email address or phone number
Enter that information and click continue.

To reset your password:

Go to the BB&T homepage.
Below the gold “Log in” bar on the right side of the page, click the “Reset your Password?” link.
You will need:
- Email address
- Last five digits of your Social Security number, employee identification number or Tax ID number
- User ID
Enter them and click continue to reset your password.

Keep i mind that you need your user ID in order to reset your password, so if you lost or don’t know both, you will need to start with the user ID reset process.

How to View Your Bank Statements

You can use BB&T CashManager OnLine to review your statements:

Log in to CashManager OnLine.
Go to the Reports tab in the navigation menu.
Select “Information Reporting.”
Click “Image Statements.”

You can also see your past statements available to view there. However, if you prefer paper statements, you can call the client support team at 1-800-774-8179.

How to Contact BB&T Bank with Account Problems

If you need help with your account, you can contact BB&T through:

Online: You can send a message to BB&T by logging in to your online account.
In person: Visit the nearest BB&T branch to speak with someone about your issue.
By phone: Call BB&T at 1-800-226-5228 with any questions.
- Associates are available over the phone from 6 a.m. to midnight ET.
- Deaf or hard of hearing customers can call the TDD line at 1-888-833-4228.

Bottom Line

Online banking can be beneficial for you because instead of having to visit a physical branch to conduct business, or mail out checks using the postal service, you can do it all on your computer or other devices.

In addition, check out the latest BBT Bank Promotions! Furthermore, if you’re interested on banking with BB&T read our bank review and see if their services if what you’re looking for.

Not your bank? If you’re banking with another institution, you can check out our bank guide master list to help you with your banking questions or browse through our archives.