Read our guide to learn how to access and use your Citizens Bank account and ways to take full advantage of its online and mobile banking services.

Citizens Bank is a bank that offers balanced services for those who wants online services with the ability to walk into a physical branch. Citizens Bank offers a secure online banking platform through their website and their mobile app.

Table of Contents

Register for a Citizens Bank Online Account

To create a Citizens Bank account to enroll in online banking, all you ahve to do is follow these steps:

Get your Citizens Bank account information and your Social Security number.
Click the enrollment link on the Citizens Bank online banking website.
Enter the account type and your identifying information, which can include your Social Security number and name.

Their website will guide you through the process of creating your Citizens Bank online login. Once finished, you must verify your information to login to your account.

How to Log In Online From a Desktop

After you’ve created your login, navigate to Citizen Bank’s homepage and find “Select a secure login” using the drop-down menu on the right side of the screen. “Personal/Small Business” is the default selection. Use that option or select the one that applies to you and then click the red Login button.

How to Log In from a Mobile Phone or Tablet

For the mobile app mentioned above, logging into your account is still a simple process. You can start by downloading the Citizens Bank app from the App Store for iPhone/iPad or Google Play for Android devices. Once you have the app, you can use the same login you created on the website.

Additionally, if your mobile device offers some sort of biometric scan, such as Touch ID, the Citizen Bank app allows you to use this as a replacement for your password. Alternatively, you can enable Fast Balance, which shows selected account balances on the Citizens Bank app home screen. Activate it from within the app, then tap and hold from the Citizens mobile banking app home screen whenever you want to see the balances.

How to Retrieve a Forgotten Username or Password

Recover your forgotten username or password easily through the Citizens Bank homepage by selecting the option “Trouble logging in?”. Once there, you will just need to follow the prompts to receive your missing login information.

How To View Your Citizens Bank Statement Information

Online banking customers can view their statements online. You can access 18 months’ worth of statements plus 1099-INT forms and electronic notifications by clicking the Document Center tab on the Online Banking page. Your account history is also available via the mobile app.

How to Contact Citizens Bank with Account Problems

Citizens Bank gives you several ways to reach out if you need help with your account:

Call Customer Service 24/7.
- General Assistance: 800-922-9999
- Mobile Banking: 877-670-4100
- Spanish-language support: 888-398-7900
Secure a secure message via email on the site.
Visit a branch in person. Search the branch locator to find your nearest branch and its operating hours.
Connect on Facebook or Twitter.
Search the “Ask a Citizen” knowledge base.

Bottom Line

Online banking offers convenience and ease of accessing your bank information from anywhere with the use of WiFi. Rather than having to physically visit a branch to conduct business, or mail out checks using the postal service, you can do it all on your computer or other devices.

In addition, check out the our Citizens Bank review to see if their services if what you’re looking for. If you’re banking with an institution other than Citizens Bank, you can take a look at our bank guide master list to help you with your banking questions or browse through our archives.