Lets take a walk down memory lane with Sprint ever since the EVO was released.
- First, there was a $10 for premium data on “Premium” phones.
- Second, no employee discounts for the additional lines.
- Then the annual upgrades were gone.
- Next, the $10 premium data on all 3G phones.
- Again with some maintenance Fees increased to $2.
Sprint is back at it again with their nickel and dime method. Apparently, starting February 1st, 2012, they will increase your bill by almost $5 with Family and Business Share monthly plan for those with a corporate discount. They will change Line 2 into applicable Add-a-Phone rate and will not be discount eligible. Discounts will only apply to the monthly recurring charge of the primary line.
Here’s the Math breakdown:
Current Policy: L1 + L2 = $129.99 – 25% discount = $97.50
New Policy: L1 $110 – 25% discount + L2 $19.99 = $102.50
Hence, your rates just went up by $5 each month!
You will have 30 days to cancel your lines without paying the Early Termination Fees. However, you could also negotiate and get freebies such as service credit to offset this fee or full upgrade on your phones if you don’t want to cancel. The easiest way to take care of this is talk to Sprint Executive Office to cancel.
Follow these steps:
- Call (866) 727-0665 and ask for Executive Office
- or Call *2 Cancel or 1-800-927-2199 which handles customers receiving corporate discounts on their accounts.
- or Call Sprint’s Consumerist Hotline (703-433-4401)
- Tell them there is a Material Adverse Change with the new policy and you want to cancel your lines without paying ETF.
If you want to negotiate, then call customer service and ask for Account Services(retention department).
When You Don’t Have To Pay An Early Termination Fee
You aren’t responsible for paying an Early Termination Fee when terminating Services: (a) provided on a month-to-month basis; (b) consistent with our published trial period return policy; or (c) in response to a materially adverse change we make to the Agreement as described directly below.Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of material changes—and may provide you notice of non-material changes—in a manner consistent with this Agreement (see “Providing Notice To Each Other Under The Agreement” section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
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I have 4 lines with sprint, they all dropped calls, no signal at home and in certain areas and even roaming in areas where there should be coverage,
Got 4 new phones 2 basis 2 I phone 5 (upgrade), with the condition of no activation charges + pay $75.00 for early upgrade on my I phone 4s to I phone 5
Returned 2 I phones
When I was offered for protection / insurance I specifically, said NO…
got the phones, activate it by myself on the computer
New bill arrived
Unknown charges added to my bill
Total Equipment Protection $7.20
never asked for
Total Equipment Protection service/repair…… $8.00
I said NO
Device Upgrade Activation Fee……. $36.00
I was given ref # for no charges for activation fee
Sprint Surcharges………………………… $10.70
whatever that means???
Government Taxes & Fees…………….. $15.09
gone up $5.09
$75 Early Device Upgrade………………….. $75.00
the I phone 5 was retuned and yet I have to pay $75.00 even I am keeping my old phone
Called them up but they would not accept to credit my account; ended with nasty conversation, they hung up on me .
called them again talked to supervisor, just as bad……I asked for termination , she said my early termination would be $900.00
any way to returned the 2 phones and get out without ETF?
Same here, dropped calls, no signal in certain areas and even roaming in areas where there should be coverage… any way to get out without ETF?
I currently have sprint. My contract isn’t up until 11/13. I’m having the same issue of no service, dropped calls all the time, too many times I can’t go online and such. Is there anyway I can terminate my contract with out paying the fee?
whats a good way to leave my cotract for sprint ????? please help
same here!! and lost phone. anyone had any luck recently?
So we’re in October and my contract isn’t up until February 2013. I drop no less than 5 calls a day on Sprint and need out of this service!!! I have called several times to no avail. Anyone know of any recent changes to the contract that I can use to get out??????
Nextel towers were taken down. We had to close our Nextel account for that reason.
I have been having the same issue. I was told that Sprint would improve their service, and I have been waiting, but no improvements yet. It is disturbing to pay for services I am not getting. They agreed to waive the termination fee for the iPhone, but are refusing to refund my money, the $199 I paid for the phone. They only agreed to waive the ETF after I reported them to the BBB. So now, I wait for the BBB to respond again to see if I can get the refund for the phone, since I can’t use the data and voice 35% of the time.
I have missed all abilities to get out of contract. Got the new LTE phone and my service actually got worse. I finally just switched over to Verizon. Their Customer NO-Service department would not let me out of the ETF fees. We have two phones under this plan. I told them I would send them a penny a day for the next 59 and 1/2 years. That’s not true. It’ll be off in 7 years, so they will not see a dime from me. I have contacted the FTC, GA SOS, MO SOS, BBB, and other agencies. It’s been a waste of time.
I had a phone from sprint (nexus), that after about 6 months of having completely stopped working right. (it messed up occasionally from the beginning of me getting it) but I let it go until I couldn’t use it anymore, it wouldn’t charge at all. While this was going on it was dead (bc it was so hard to charge) and I didn’t keep up with it..and left it in a hotel out of town. Instead of going all the way back to get a broken phone, I filed a claim that I lost it. There was a $100 fee to get the refurbished phone. When I got the new phone in the mail, as soon as I started using it it started messing up. It shuts off randomly by itself and decides when it doesn’t want to charge. Clearly I’m upset about this. I called sprint and made another claim and they told me they would send me another phone with no charge (and wouldn’t let me choose any other phone..which I wanted to bc clearly the Nexus is crap!)….in the few days it took for the new phone to come in…I dropped the piece of crap they sent me the first time and the screen cracked. Now, if I return the phone cracked I will be charged $375. Im trying to fight this because it is not my fault they sent me a non-working phone to begin with…I can live with a cracked screen…if the phone was a working phone I would not make a claim for a new phone bc of a cracked screen. The only thing they tell me is to return the new working phone and make a new claim on my cracked phone…and pay another $100 for a new phone. The only reason I want to return the phone is bc they sent me one that doesn’t work! Does anyone have any suggestions of what I can do…or how I can get out of my contract. Help please!
Yeah I was thinking about that too. But I do have a social security number and I don’t want a collection messed up my record when I come back to the states for work in the future… I may just try to negotiate with them then. Will let you guys know how it turn out.
I just upgraded my phone to the HTC LTE EVO on May 23rd. I have been calling Sprint this last week because my service SUCKS!!! It’s ridiculious. I haven’t been able to recieve any calls in the last 2+ weeks. I don’t get my text messages until 4 hours or 3 days later. I get voicemails hours or days later too. I called several times to complain. They said that it isn’t the network and they sent me into the store to get the phone checked my a tech. The tech said it isn’t the phone. How the heck do I get out of this contract??? I’m 8 months pregnant and I am very nervous that I am going go into labor and my phone won’t be able to make calls. PLEASE HELP ME. The people from the store and customer service said that I only have 14 days to switch my phone or cancel my contract. Is this true? What can I do? I don’t have $350 to get out of this contract. Plus I’ll be out of the $200 that I paid for the new phone.
Would this be available now since they are increasing the fees for TEP?
If you are leaving the country, I don’t think they can go after you in whatever country you are going to.
Hi Hu$tler, I hope you would be able to help me with this same ETF issue. My new contract with Sprint was signed on March 13, 2012 (although I’ve been with them since 2010). This summer I have to leave the country due to some immigration issues (truly out of my hand). Would I be able to negotiate with Sprint to avoid the fee? Thanks in advance! D.
This was back in February. You can call Account Services and try. Worse they can say is No.
I’m the second line on a family shared plan with an employee discount. Would this still apply for ETF waived? Or at least an early upgrade?
PLEASE HELP. So i got a phone with sprint like a couple months ago and they told me my bill would be around 90$ a month. i got on in the mail and it around 190$ so i called customer service and they told me that was the store people said was completely inaccuarte and have no idea where they got 90$ from. So i cancelled my plan on the 14th day. SO i WAS within the time limit to cancel. well now Im sent on the collection agency telling me that i have to pay 366$ for temination and service fees. but people at sprint told me that i dont have to pay absolutely any money and that im in the clear because of their new policy. HOW CAN I PROVE THIS or what do i need to do because i can absolutely NOT pay 366$ someone help please
I guess I came across this article too late as it is way past the 30 days of Feb1. Is there any other way that I can get out of my sprint contract? My service went from great back in Sept 2011 when I started with them, now I’m dropping calls left and right. Can’t get signal where I was had perfect signal. My internet doesn’t work right it’s so slow that its not even worth bothering with. I’ve called them twice and twice they said they will escalate the issue to have an engineer look at it, only to find out that it never got that far because my issue was not “approved”. What kind of crap is that?!?!?!?!
Is there any way out of a single line commitment, sales agent lied to me about the rebate, the employee discount, and the billing, i really feel ripped off….
I missed one more condition change to get out of mine 🙁
So have to wait for another terms and condition change to avail this $0 termination method. 🙁
Jen… Your’e out of luck.
I opened a contract on 10 March 2013 and I wanna cancel it now. Will I get out of the ETF and get to keep my phone? Or do I need to give it back? I had to pay $200 to get it when opening the contract. Please help!
Dang I’m so mad!! I wish I would have seen this sooner!! I am assuming the time frame has passed for this still to work?
i just did it and it worked on march 7th. i think it depends on when your billing date is.
I just called. At first they tried to give me the run around saying only a supervisor could do it and she was not there now. That supervisor would have to call me back when she got on duty. Now after being on hold for a few minutes she comes back and says that supervisory may or may not call me back but that when she does come in she will cancel my line with no ETF penalty effective on the last day of my billing cycle and I can port my number to another carrier with no problems. I got her name and dept she was in, I just hope I dont get a final bill with the ETF charge on there because if I do they will be getting a call from my lawyer.
Hi, does this work if you dont get the discount? I have 2 lines with them.
Plz let me know.
thank you
I need to get out of atleast one line.
It works! I got till march the 16th 2012 to cancel and I don’t have to pay the early cancellation fee!!! Fuck sprint!!!
Hey guys what did you exactly say when you called sprint
hey guys would did you say when you called sprint??? i really need to get out of my contract
you guys thk you ! thk you! it worked anyone reading this call sprint a.s.a.p. there is only a week or so left !
Thank you so very much for this. I called today & less than 15 minutes later I was out of my contract with no hassle & $0 for early termination:) THANK YOU! THANK YOU! THANK YOU!!
You gotta keep calling man. It’s tough since this post has been awhile. It’s always good to do it early as possible when they change their terms and conditions. Either way, you are in the right.
I sign up for sprint everything date share 1500 plan for my wife and myself on Dec 26, 2011, and got a I phone 4 for my wife and I phone 4s for myself. I really want to get out of this contract with out paying the ETF which 350.00 per phone. The customer service do nothing for you. So I’m calling tomorrow to Executive office and try to get done. Any suggestion would be appreciate. Thanks
ty very much for this! called in today and cancelled. There was a little persuading/resistance on their part, but i got what i want. was also able to set cancellation date for end of next month billing cycle 🙂 good luck all
I have the discount on my second phone line, but I just want to upgrade. My phone doesn’t work well and I want to tell them that it’s not worth it to me to pay 5 dollars more on a phone I hate using. Do you think they’d give me an early upgrade for this? If not, any advice on a good way to get an early upgrade because of the rate change?
i only have one line would this work for me..meaning no early termination fee?? 🙂
thank you man. they said they’ll close my line at the end of the billing cycle.
does this work even if you don’t get corporate discount? i just wan’t to get out of sprint
Can you do this just on a single plan?
Call them today. The earlier the better.
can i cancel today or do i have to wait till the first of feb
If I cancel my contact can I keep my service as a month to month or do I totally have to cancel????
Thanks, I used this today as well and they let me out
You are welcome!
I want to thank you for your blog….I have been looking for a way to get out of sprint but my termination fee is $350, guess what???? I was able to get out this morning for $000000!! as far as negotiations, they offered me $50 off my next bill 🙂