Read our guide to learn how to access and use your KeyBank account and ways to take full advantage of its online and mobile banking services.

KeyBank is an American bank and wealth management company that was founded nearly 200 years ago. KeyBank holds nearly $150 billion in assets, includes over 1,000 branches, and 1,400 ATMs spread across 16 different states.

Table of Contents

How to Log In from a Computer

Accessing your KeyBank account from a computer makes it easier to manage your money from anywhere. If you’re logging in from a computer, follow these steps:

Visit the KeyBank homepage.
On the right side of the page, click “Secure Sign On”
Enter your user ID and click “Continue”
Enter your password and click “Continue”

How to Log In from a Mobile Phone or Tablet

If you have a KeyBank account, you can access your account easily by downloading the app to both Apple and Android devices. Once downloaded, you can log in like normal. Make sure to be careful of using any financial or banking application on unfamiliar wireless networks.

How to Retrieve a Forgotten Username or Password

KeyBank makes it easy to retrieve your information and stay safe in instances where you might forget your login information.

If you’ve forgotten your login, simply follow these steps:

Visit the KeyBank homepage
On the right side of the page, click “Secure Sign On”
Instead of entering your login information, click the link for “Forgot User ID or Password?”
Select whether you need your user ID or password.
For your user ID:
- Choose personal or business, depending on your account type
- Then, you will need to provide your Social Security number
For your password:
- On the forgot password page, select the option for personal or business that applies to you
- Then, you will need to provide you User ID and Social Security number

How To View Your KeyBank Statement Information

Online, KeyBank has up to 7 years worth eStatements information available to you. All that you need to do is log in to your KeyBank account and select “Statements” at the top of your screen. You’ll receive an email as soon as a new statement is available.

How to Contact KeyBank with Account Problems

If you find yourself needing assistance from KeyBank, there are several options when it comes to contacting them. When visiting the KeyBank website, you can find links to assistance by viewing the “Customer Service Center.” The first option is to contact First Republic Bank through these numbers:

Call 800-539-2968 (1-800-KEY2YOU, if that helps you remember)
If you’re using a TDD/TTY device, you should call 800-539-8336

Alternatively, there is Live Chat available on the KeyBank webpage at the following times:

Available Monday through Friday, 7:00 a.m. to midnight
Saturday through Sunday, 8:00 a.m. to 9 p.m.

If you would prefer to resolve matters in person, you can always visit any KeyBank location during business hours.

Bottom Line

Online banking offers convenience and ease of accessing your bank information from anywhere with the use of wifi. Rather than having to physically visit a branch to conduct business, or mail out checks using the postal service, you can do it all on your computer or other devices.

In addition, check out the our KeyBank review to see if their services if what you’re looking for. If you’re banking with an institution other than KeyBank, you can take a look at our bank guide master list to help you with your banking questions or browse through our archives.