Pentagon Federal Credit Union (PenFed) is an online bank offering great banking services and high savings.

Read our guide to learn how to access and use your PenFed account and ways to take full advantage of its online and mobile banking services.

Table of Contents

How to Log In from a Computer

In the upper right of the PenFed home page, you’ll find the log-in button. Here, you’ll type in your username and click on the “Login” button to proceed to a new landing page where you can enter your password.

How to Log In from a Mobile Phone or Tablet

If you have a PenFed account, you can access your account easily by downloading the app to both Apple and Android devices. Once downloaded, you can log in like normal. Once you’ve logged into your app on your mobile device, you can opt for alternative log in options such as Face ID.

How to Retrieve a Forgotten Username or Password

PenFed makes it easy to retrieve your information and stay safe in instances where you might forget your login information.

If you’ve forgotten your username, simply follow these steps:

Click the “I need help logging in” link under the login button.
Click on “Forgot Username.”
You’ll need to enter your Social Security number when prompted
Once this is verified, your username will be sent to the email address on file.

If you’ve forgotten your password, here are the steps you’ll need to take:

Click the “I need help logging in” link under the login button.
Click “Forgot Password.”
You’ll need to enter your username and the last four digits of your Social Security number when prompted.
Then, you’ll be given steps to follow in order to change your password.

In an instance where you forget both your username and password, you’ll need to enter your Social Security number after clicking “Forgot Username and Password.” There will be steps to follow after you submit this information.

How To View Your PenFed Statement Information

To view your PenFed statement information online, simply follow these instructions:

Start by logging in to PenFed Online.
At the main menu, select which account you would like to view.
After this, you’ll be able to view and access your transaction history and bank statements.

You can also decide to go paperless by clicking the “Go Paperless” tab at the top of your account page. Once you click on this you can opt for E-Messages instead of paper.

How to Contact PenFed with Account Problems

If you find yourself needing assistance from PenFed, there are several options for you to use when wishing to contact PenFed:

800-247-5626, for PenFed’s main customer service line
800-557-7328 or 800-278-2212, for PenFed’s faxing services
info@hq.penfed.org., for PenFed’s email services

You can also send PenFed a secure message from its website.

Bottom Line

Online banking offers convenience and ease of accessing your bank information from anywhere with the use of wifi. Rather than having to physically visit a branch to conduct business, or mail out checks using the postal service, you can do it all on your computer or other devices.

In addition, check out the our PenFed review to see if their services if what you’re looking for. If you’re banking with an institution other than PenFed, you can take a look at our bank guide master list to help you with your banking questions or browse through our archives.