SeatGeek has agreed to a nationwide class action lawsuit settlement to end claims it did not provide customers with full cash refunds for events canceled during the pandemic, in violation of the law.

It applies only in cases where the purchaser received a credit from SeatGeek without affirmatively opting to take the credit, where they paid SeatGeek for the purchase, the purchase did not occur after they had created a SeatGeek account, they did not already receive a refund for the purchase and they did not use the credit offered.

The lawsuit, originally filed by plaintiff Rebecca Vigil, alleged SeatGeek did not provide customers with full cash refunds for events canceled during the COVID-19 pandemic and that such refunds were required by the company’s Buyer Guarantee.

SeatGeek denies wrongdoing as part of the settlement, maintaining it acted consistently with the terms of use published on its website and through its mobile app and gave customers the option to receive cash.

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SeatGeek COVID-19 Event Ticket Refunds Class Action Lawsuit

Who’s Eligible:
- SeatGeek users who made a purchase of tickets to a live event via SeatGeek’s mobile website between Sept. 10, 2019, and March 17, 2020, and whose event was canceled and not rescheduled, where the purchaser received a credit from SeatGeek without affirmatively opting to take the credit, where they paid SeatGeek for the purchase, the purchase did not occur after they had created a SeatGeek account, they did not already receive a refund for the purchase and they did not use the credit offered.
Estimated Amount: Varies
Proof of Purchase: Personal claim number
Claim Form Deadline: 08/14/2023
Case Name & Number:
- Vigil, et al. v. SeatGeek Inc., Case No. 20-cv-03248-JPC, in the U.S. District Court for the Southern District of New York
How to file a claim:
- Head over to the Claim Form.
- Read over the claim form to see if you are eligible.
- Complete the claim form with your info.
- Submit your claim form to receive your potential award!

File a Claim

(Click here to file a claim)

Bottom Line

Don’t forget to take a look at our full list of Class Action Lawsuit Settlements! Be sure to give our list of No-Proof Class Action lawsuit to see other settlements you may qualify for.